New Client Booking Policies

What to Expect— After Submitting Your Contact Form

After submitting your new client inquiry, owners AJ and Anneka will reach out with a quote and any questions regarding care. Moving forward, a meet and greet with the owners will be scheduled and a payment of $30, or 25% deposit for short notice overnight bookings (see below) will be collected.

What to Expect — At the Meet & Greet

We have a client portal that we will send the activation email for. It has space for information about the house and the animals. Go over any pertinent information

Short Notice Bookings — Overnights

Need last minute overnight care? We’d love to help! If you’re within two weeks of the first date of requested care, we require 25% of the cost of service paid before the meet and greet. Organizing last minute care can require a lot of legwork to find an available sitter. This is to account for our time and our sitters’ time. The payment is non-refundable, unless we decide we’re not a good fit. The remaining 75% is due immediately after the meet and greet.

Cancellations for dog walks and drop-ins must be made 24 hours in advance to avoid being charged the full-service amount.

Cancellations for house sitting services require a month’s notice from the first date of service to receive a refund for their deposit, the deposit will be kept if less notice is given.

Exceptions for unusual circumstances are made on a case by case basis.